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GRA blames system failure for delay in issuing receipt over passenger’s customs duty
October 10, 2026
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GRA blames system failure for delay in issuing receipt over passenger’s customs duty

Money
Policy

Key Points

  • The Ghana Revenue Authority (GRA) investigated allegations of extortion involving Customs officers at Accra International Airport after a passenger, Gifty Osei Bonsu, was assessed GH¢807.68 in customs duty.
  • Preliminary investigations revealed a temporary system failure prevented the immediate issuance of an official receipt for the duty paid on 20 pairs of new shoes, nine dresses, 18 shirts, and four wigs.
  • Ms. Bonsu deposited GH¢800, and the remaining GH¢7.68 was covered by the officers personally, with the full assessed duty later paid into GRA’s revenue account at Ecobank Ghana Limited.
  • The GRA apologized for the inconvenience and delay, affirming the transaction was in good faith and the duty duly accounted for.
  • The Authority has introduced alternative procedures for system interruptions, begun reviewing standard operating procedures for officer engagement, and is developing improved passenger-facing processes for transparency and clarity.

Why This Matters

This incident and the GRA's response are critical for Ghana as they address public trust and transparency in revenue collection at crucial points of entry. Improving customs procedures and accountability is vital for enhancing the country's business environment, attracting foreign investment, and ensuring efficient trade facilitation. It also directly impacts the citizen experience and perceptions of governance and corruption.

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