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July 14, 2026
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PURC Central Region resolves 95% of consumer complaints in first half of 2026
Money
Policy
Opportunity
Growth
Key Points
- The PURC Central Regional Office recorded significant achievements in consumer protection, regulatory oversight, and stakeholder engagement during H1 2026.
- Public education campaigns were intensified, raising awareness of consumer rights, complaint procedures, and tariff-setting processes.
- The office successfully resolved 863 out of 908 complaints, achieving a 95 per cent resolution rate, with quality of service being the most common issue.
- Interventions resulted in tangible consumer benefits, including billing adjustments, financial recoveries, and improvements in electricity and water supply reliability.
- Future plans for H2 2026 include deepening stakeholder engagement, expanding consumer education, and intensifying monitoring to improve utility service quality and reliability.
Why This Matters
This matters for Ghana as it demonstrates the effectiveness of regulatory bodies in ensuring essential utility services are reliable and consumers are protected. Improved service delivery, grievance resolution, and regulatory oversight directly impact the quality of life and economic stability in the Central Region, serving as a model for nationwide utility governance.
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